In case you have a problem with a product branded BADER®️, we need you to fill out the support form.
All products that are sent for repair by the Technical Service Department must be enclosed with the purchase invoice and warranty duly stamped and completed.
In case the product is within the warranty period, the repair will be carried out as soon as possible. The return shipping costs will be borne by BADER EUROPE GROUP S.L.
The warranty will be automatically voided in case of incorrect handling or if the equipment has been used in violation of the rules contained in the manuals of use, operation, service and instructions for use. In this case, a quotation will be sent to the customer.
BADER EUROPE GROUP S.L. admits the return of any product (except the Spare Parts line) within 15 calendar days of its departure from the warehouse, being essential that the following conditions are met, without exception:
- That both packaging and merchandise is in perfect condition without any manipulation.
- That the merchandise does not correspond to special orders requested by the customer.
- That the merchandise includes a copy of the purchase invoice inside the package.
The amount corresponding to the value of the return will be issued in the form of a credit note that will be discounted in subsequent purchases.
The following will NOT be accepted as returns:
- The return of goods that have not been previously communicated to
and confirmed by BADER EUROPE GROUP S.L. will not be accepted. The transport and
risk of the return will be borne by the customer.
- Merchandise manufactured exclusively for the customer.
- Merchandise altered in any way.
- Merchandise that is not accompanied by the purchase invoice.
- Merchandise received in poor condition (transport problems, packaging*...)
- Merchandise whose departure from BADER EUROPE GROUP S.L, has been made
15 calendar days before.
* BADER will decline credit for those returns whose packaging conditions are not equal to those delivered.
Products available in stock: the usual delivery time will be 24 to 48 hours if the order is received before 15:00 hours in Peninsula.
This delivery is made with the transport agencies with which we have agreed the service.
Products not in stock: Delivery time depends on manufacturing time. This includes special orders.
* In special seasons there may be delays in material deliveries.
The shipping will be free for those orders within the Peninsula whose amounts before VAT are over 1000€ and will be sent through one of the agencies we have chosen for this purpose. With the exception of dental chairs and laboratory tables.
Packages must be checked upon receipt. In case of damage or incomplete purchase, the customer must submit a complaint to the carrier within a period not exceeding 24 hours.
